== Professional Experience Highlights

* https://getfoxyproxy.org/[Foxyproxy^] (Contractor; Linux Systems Administrator, Linux Systems Engineer) (Fully Remote), *_March 2014_ to _present_ (6.5+ years)*
** Consolidated customer-facing server count from 1500+ to ~750 in underutilized clusters
** Reduced infrastructure costs by ~75%
** Redesigned several platforms for GDPR compliance
** Designed a SSO (Single Sign-On) backend/architecture for customers
** Re-architectured an authentication scheme for a global service to use centralized authentication with bandwidth accounting


* https://asmallorange.com/[A Small Orange^] (Support Representative, Support Supervisor, Linux Systems Administrator) (Fully Remote), *_September 2011_ to _Feb 2014_ (~2.5 years)*
** Redesigned PXE for dedicated server network:
*** Expanding operating system diversity
*** Implementing low-level hardware diagnostics
*** improving existing install options
*** Increasing service stability
** Proposed and deployed live phone customer support via SIP leading to increased responsiveness to customer requests


* https://www.linkedin.com/company/barrister-global-services-network/[Barrister Global Services Network^] (Hardware diagnostician), *_August 2010_ to _September 2011_ (~1 year)*
** Redesigned flow of call handling, allowing to handle an increased ~200% resolution volume in faster timeframes
** Created bootable ISO for field technicians to quickly diagnose issues and report results to triage

* http://www.tektonic.net/[Tektonic^] (Linux Systems Administrator), *_June 2008_ to _October 2009_ (~1.3 years)*
** Managed, maintained, installed ~1000 OpenVZ and Virtuozzo containers

* https://www.acetechgroup.com/[ACE Technology Group^] (Support Technician, NOC Admin) *_August 2007_ to _November 2008_ (1.25 years)*
** Remotely supported ~150 offices
** Maintained in-house VoIP system (Asterisk)
** Maintained OpenVPN bridge between NOC and client offices