30 lines
1.9 KiB
Plaintext
30 lines
1.9 KiB
Plaintext
== Professional Experience Highlights
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* https://getfoxyproxy.org/[Foxyproxy^] (Contractor; Linux Systems Administrator, Linux Systems Engineer) (Fully Remote), *_March 2014_ to _present_ (6.5+ years)*
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** Consolidated customer-facing server count from 1500+ to ~750 in underutilized clusters
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** Reduced infrastructure costs by ~75%
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** Redesigned several platforms for GDPR compliance
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** Designed a SSO (Single Sign-On) backend/architecture for customers
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** Re-architectured an authentication scheme for a global service to use centralized authentication with bandwidth accounting
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* https://asmallorange.com/[A Small Orange^] (Support Representative, Support Supervisor, Linux Systems Administrator) (Fully Remote), *_September 2011_ to _Feb 2014_ (~2.5 years)*
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** Redesigned PXE for dedicated server network:
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*** Expanding operating system diversity
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*** Implementing low-level hardware diagnostics
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*** improving existing install options
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*** Increasing service stability
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** Proposed and deployed live phone customer support via SIP leading to increased responsiveness to customer requests
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* https://www.linkedin.com/company/barrister-global-services-network/[Barrister Global Services Network^] (Hardware diagnostician), *_August 2010_ to _September 2011_ (~1 year)*
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** Redesigned flow of call handling, allowing to handle an increased ~200% resolution volume in faster timeframes
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** Created bootable ISO for field technicians to quickly diagnose issues and report results to triage
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* http://www.tektonic.net/[Tektonic^] (Linux Systems Administrator), *_June 2008_ to _October 2009_ (~1.3 years)*
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** Managed, maintained, installed ~1000 OpenVZ and Virtuozzo containers
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* https://www.acetechgroup.com/[ACE Technology Group^] (Support Technician, NOC Admin) *_August 2007_ to _November 2008_ (1.25 years)*
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** Remotely supported ~150 offices
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** Maintained in-house VoIP system (Asterisk)
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** Maintained OpenVPN bridge between NOC and client offices |