1.9 KiB
Professional Experience Highlights
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Foxyproxy (Contractor; Linux Systems Administrator, Linux Systems Engineer) (Fully Remote), March 2014 to present (6.5+ years)
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Consolidated customer-facing server count from 1500+ to ~750 in underutilized clusters
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Reduced infrastructure costs by ~75%
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Redesigned several platforms for GDPR compliance
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Designed a SSO (Single Sign-On) backend/architecture for customers
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Re-architectured an authentication scheme for a global service to use centralized authentication with bandwidth accounting
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A Small Orange (Support Representative, Support Supervisor, Linux Systems Administrator) (Fully Remote), September 2011 to Feb 2014 (~2.5 years)
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Redesigned PXE for dedicated server network:
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Expanding operating system diversity
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Implementing low-level hardware diagnostics
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improving existing install options
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Increasing service stability
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Proposed and deployed live phone customer support via SIP leading to increased responsiveness to customer requests
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Barrister Global Services Network (Hardware diagnostician), August 2010 to September 2011 (~1 year)
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Redesigned flow of call handling, allowing to handle an increased ~200% resolution volume in faster timeframes
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Created bootable ISO for field technicians to quickly diagnose issues and report results to triage
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Tektonic (Linux Systems Administrator), June 2008 to October 2009 (~1.3 years)
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Managed, maintained, installed ~1000 OpenVZ and Virtuozzo containers
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ACE Technology Group (Support Technician, NOC Admin) August 2007 to November 2008 (1.25 years)
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Remotely supported ~150 offices
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Maintained in-house VoIP system (Asterisk)
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Maintained OpenVPN bridge between NOC and client offices
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